Frequently Asked Questions
Welcome to our beautiful creative community
Before attending a class, workshop or event, please read the following:
How do I book a class (group/tutoring)?
Our bookings are personalised. Please email or use our contact form and we'll go from there! During some weeks we answer emails on Mondays only. A booking is confirmed with payment. We often have waiting lists for our regular classes, a payment is required within 2 days of confirming attendance via email.
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For workshops and other events: Please read the booking details for each workshop or event. Please email or use our contact form.
What is your address?
Great question! As a private studio located in Salisbury, Brisbane, we don't advertise the address. It is emailed when a booking or inquiry is made.
What are your administration/studio hours? When can I expect an email reply?
We are a family-run business, working from a private studio and have a busy teaching, artist and family life schedule. This means our administration hours are limited. We generally respond to inquiries on Mondays on class days. Use our contact form here or email. You may receive an automated email, but we will respond personally soon! We love answering your questions. When we are AWAY from the office/studio for an extended period, we will respond as soon as we return - in the order emails are received.
Do you offer trial classes?
Yes we do! Purchase a casual class as a trial, and if you continue this will be deducted from the cost of your class fees. We offer specials for trials on occasion - please join our Newsletter!
Do you have online classes?
Yes we do. These are run live in the same manner as the in-studio class, via Zoom. Our online students are a part of the class! We have been using effectively ZOOM since 2020.
How do your classes work?
Read our About information and class timetable.​​
Classes vary depending on the style of class, topic, subject or medium. Our studio style of classes are personalised, skills based with the goal for creative confidence and joy. Classes include structured lessons and studio time.
Other styles of classes/blocks focus on specific skills, as well as our courses and workshops (see class timetable). ​Variety of attendance options. Online participation is available via Zoom for some classes, workshops and events.
​TERM BASED: blocks of classes within term dates with a variety of attendance options.
NON-TERM BASED: extra class blocks outside or overlapping term dates.
STUDIO STYLE: based on a subject and medium of your choice (unless stated otherwise) - designed, adapted and taught to suit the individual, including how to find YOUR style or visual voice - in varieties of drawing and painting skills; adults and children/teens. We teach fine art skills with a contemporary twist for creative confidence. Limited beginners accepted each term for quality teaching. READ MORE HERE​​​
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Please note: Paying in advance confirms your booking. For casuals: each class date is confirmed once full payment is received - otherwise a last minute booking risks missing out if your preferred class becomes full.
How do you manage different ages and mixed abilities/skill sets?
Classes, workshops and events may include mixed age groups of adults and children together - depending on the topic, maturity and aptitude/skill level. Groupings may be based on experience, skills, maturity and age. We have flexible and reasonable parameters around grouping in our classes so students continue to develop and grow their creative skills.
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Mature teenagers may attend some adult classes, workshops or events. For example: a mature teen attends adult classes based on their aptitude and more developed skill sets. A young adult or recent school leaver may participate in children's class, or attend as a helper.​
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In our term block classes - only a few beginners taken on at a time to allow enough time and attention for everyone in the group.
Are beginners accepted?
Yes! We love beginners - even if you cannot draw a stick figure! We are very good in empowering creative confidence based on skills.
How large are your classes?
TERM BASED BLOCKS:
​* Adults - we try to limit numbers to 8 students or less. We often maintain smaller groups. Class size is based on the discretion of the teacher and the needs of the students. We pride ourselves on being able to meet the needs of the individual, small classes are valued.
* ​​​​Children & Teens - usually limited to 8 students, sometimes smaller.
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​​​​Occasionally, class sizes may include more than 8 if the need arises. This is based on the discretion of the teacher, and manageability of the class. E.g. an extra student attending a catch up class. Class sizes are also limited to the available studio space or other limitations.
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OTHER workshops and events may have different sizes.
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NON-TERM BASED blocks or mini-blocks of classes: when offered may vary in size.
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Tutoring: one-on-one or small groups of 2-3
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​NDIS information:
We are not a registered provider, but we do accept payment from NDIS for our fees for classes, workshops, event and tutoring one-on-one. We email invoices to NDIS. Please make payment first and request a receipt for NDIS purposes. We may require immediate payment from you to confirm a position in a class. Participant information for NDIS invoices must be provided within 2 days of booking in order to email NDIS for full payment within 7 days before starting a class, workshop or event (or by our payment due dates provided). We offer mentoring or tutoring one-on-one in art for those supported through NDIS when there is availability (as well as group classes if suitable for the individual). For short notice cancellations 100% of the fee will be charged. Please read our missed classes and cancellations information below.​
Do you offer tutoring one-on-one classes?
Yes! Read our info here.
​Missed a class (group/tutoring), workshop or event? Short notice cancellations applies. Please read our terms and conditions for more information about cancellations and refunds (basic info below). Out of consideration to other participants and us: missed classes (group/tutoring), workshops or events are forfeited and not available to use as credit and paid fees not transferrable to classes, workshops, events or refunded.
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CATCH UP CLASSES:
Classes (group/tutoring): Participate via Zoom (if available for that class) before cancelling. Our short notice cancellations applies, however you have the opportunity to catch up a class within the term purchased for after fees are paid in full, if there is space available in another appropriate class - either in-studio or online (limit of 1 for casual attendance). Missed classes are forfeited by the end of each term or block. ​Class sizes are limited, so please ask. Online has more availability for catch ups - this works well for students mid term. Tutoring: Book 1 catch up class (in-studio or online) in a group class where suitable and there is available space within the same term. Unfortunately we rarely have the capacity to rebook one-on-one classes at this stage. Many of our classes already include a variety of fee options which are discounted.
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Due to the nature of some non-term based class blocks, these will not have catch up class opportunities.
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For other: Please read the details for each workshop or event as terms and conditions may differ. Please see our cancellations and refunds info below, as well as the terms and conditions provided.
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What if I'm sick?
Classes: Please participate in your class online via Zoom if you can! Send a text or email beforehand to let us know. There is limited availability for in-studio catch up classes. A catch up class must be used in the same term classes are purchased for. Missed classes are forfeited by the end of each term or block and fees paid cannot be transferred to another class or refunded.
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For other workshops or events: our short notice cancellations policy applies. Please send a text or email as soon as possible as you may be able to attend online (and not miss out completely); otherwise missed classes, events or workshops are forfeited.
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See below "Cancellations and Refunds" and detailed information in our Enrolment Form.
How Can I Make Payment?
We accept bookings via email only at this stage - we like to keep our communication personalised. Direct Deposit is our preferred method of payment. Credit Card and cash are available. Payment information is emailed upon booking. A deposit is required to secure your position.
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​Our short notice cancellation is 7 days or less before: a term, block, or class starts (group/tutoring), a workshop or event begins. 100% of the fees will be charged. Refunds or credit of fees will not be provided 7 days or less before the start of a class, workshop or event (including the start of a term or block which classes (group/tutoring) are purchased for. Casual classes - short notice cancellation applies 7 days or less before each casually paid class.
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Out of consideration to other participants and us: ​Out of consideration to other participants and us: missed classes (group/tutoring), workshops or events are forfeited and not available to use as credit towards and paid fees not transferrable to classes, workshops, events or refunded.
Deposits are not refundable at all. A deposit reserves a position in a class allocated to you, which therefore cannot be offered to someone else (for example: on our waiting list). With more than 7 days notice, we may be able to credit your deposit only towards classes within the same term, or workshop or event with an expiry date. Deposits for classes: cannot be transferred or used as credit for future use and are forfeited by end of a term or block.
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For classes (group/tutoring): paid fees including deposits and missed classes are forfeited by the end of each term or block. However, if you do miss one of our classes (group/tutoring) during term - students may have the opportunity to book a catch up class if suitable and when there is available space - or attend via Zoom (see catch up class info above).
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Deposits for classes cannot be transferred or used as credit in other terms (or blocks (?). Out of consideration to us and other students, we reserve the right to not provide refunds or credit of fees less than 7 days before a class starts. Participants must contact us more than 7 days before your booking if unable to attend in order to receive a refund or credit. Not attending is considered a missed class, workshop or event (or ‘no-show’). Other workshops or events may have varying terms and conditions. If you are unable to attend, please let us know as soon as possible so we may offer the position to someone else. Cancellations due to extenuating circumstances are considered under our discretion.
More information is provided upon booking in our Enrolment form which includes our Terms and Conditions. Thank you for your understanding. We want our classes to be viable to keep running!
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Where can I purchase Art Supplies?
We recommend the Art Shed Brisbane for art supplies. We also have a small supply available in our studio, including reasonably priced Drawing Kits specific to our classes; and sometimes included as an option to purchase for a specific course, workshop or event.
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Art Shed Brisbane
274 Montague Rd, Brisbane City QLD 4101
Phone: (07) 3846 1330
www.artshedbrisbane.com.au
Can I leave class early?
Absolutely.
Is There Parking Available?
Street parking with a little walk to the studio - be aware of street signs and our neighbours. Please park on the studio facing side only, and not directly across from another car. More information upon enrolment.
Is There Public Transport?
Yes! Bus stops are available a short walk from our Salisbury studio. Please email for our location - as a private studio we do not advertise our address online. Check with Translink for more information.
Do You Have Air-Conditioning?
No. Plenty of fans and ventilation. The studio is relatively cool in summer.
May vary with different locations used.
I would like more information about your classes?
Please email! We have detailed information available explaining exactly how we structure our classes.
Do You Hold Blue Cards?
Yes! Any teacher working with under 18 year-olds holds a current blue card or is a current registered Australian teacher able to work with minors.
Circumstances beyond our control - what is your disaster or pandemic policy?
Alternative arrangements may be made - it's the best we can do for all of us affected by things outside of our control. It may not suit everyone's situations. We value your health and safety. We abide by government policies where applicable. By attending our classes, workshops or events, you agree to follow Government or local regulations and advice.
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Please read more information here.
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For classes (group/tutoring): online ZOOM will run at the same time as studio classes - this means if a disaster or pandemic interrupts plans (or you are sick), you may still attend your class online! It's easy to use and we will guide you.
Or book a catch up class if there is space available in another appropriate class. Classes are run online as normal via ZOOM in situations limiting in-studio numbers.
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For other workshops and events: further information based on the circumstances will be provided via email.
Copyright
Consider how copyright laws affect artists and students of art when using images as references in artworks.
Always credit teachers with artworks produced under their guidance; and the original artist or photographer of a master study/copy you have made. In our classes, workshops and events, we may study other artist and photographers works. ​Participants create: original artworks, artworks inspired by other artists and styles etc, as well as master studies/copies of artworks under Copyright Exemption: Fair dealing + Fair Use (e.g. study, learning purposes, and personal use. Styles and techniques are not copyrighted). It is good practice to credit original creators. Studies of works where copyright has not expired cannot be sold or signed without permission from the original creator (such as with Creative Commons).